Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in Queens come from postal codes 11375, 11377, 11373, 11385, 11354, 11367, 11420 and 11103.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 271,810 ratings
Thank you!
Problems in the last 24 hours in Queens, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Queens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 28: Problems at Spectrum
Spectrum is having issues since 07:40 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
Wi-fi (14%)
TV (9%)
Total Blackout (8%)
E-mail (4%)
Phone (2%)
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Live Outage Map Near Queens, New York
The most recent Spectrum outage reports came from the following cities:New York City, Brooklyn, Queens, Hoboken, Jersey City, The Bronx, West Hempstead, Union City, North Bergen, Lawrence, Fort Lee, West New York, Lynbrook, Secaucus and Great Neck.
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City | Problem Type | Report Time |
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Internet | ||
Internet | ||
Wi-fi | ||
Internet | ||
TV | ||
Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Queens, New York
Latest outage, problems and issue reports in Queens and nearby locations:
Reid Harris Cooper (@reidhcooper) reported fromQueens, New York
I really wish @GetSpectrum @Ask_Spectrum and whatever TWC would get their act together. Charging the TWC customers more, taking away parts of packages and making them have to actually change to get better packages. It's illogical customer service.
Imani Fokolo (@imbeeyo) reported fromQueens, New York
@GetSpectrum is the worst internet provided in the world. Always having issues ๐
ztalpnielk (@ztalpnielk) reported fromManhattan, New York
@fasulo_chris @CharterCom @NYSAFLCIO @ZephyrTeachout @NY1 stop ignoring the problem, you ARE the problem.
Hopeless Romantic (@Addicted2FantaC) reported fromManhattan, New York
@Ask_Spectrum CBS not working for almost 2 hours now in NYC.
Esther Agbarakwe (@estherclimate) reported fromManhattan, New York
@Ask_Spectrum Thank you so much. I donโt have any technical issues.. I just never remember the Channel to watch @LFC games on NBCSN. ๐ญ๐ญ
Kerry McCarthy (@kerryyymccarthy) reported fromQueens, New York
Spectrum not working. Call Spectrum, again. Automated recording prompts me to reboot. Doesnโt work so I call back and get yelled at by customer service because I โshouldnโt have done that.โ ๐
ztalpnielk (@ztalpnielk) reported fromManhattan, New York
@fasulo_chris Spectrum Bad Goodbye Good
Marion Marigo (@MarionMarigo) reported fromBrooklyn, New York
@PaulSchnee @Ask_Spectrum Down here too - 11211
๐๐๐ช ๐๐๐๐๐๐ฃ๐ฅ (@mybiggart) reported fromManhattan, New York
I hope the guy Spectrum sent to fix our cable (who is currently in my room in order to reach the cable line) enjoys the list of 2019 resolutions I have on my bedroom wall, including but not limited to: โDrink more ******* water, Amy. I mean it this time.โ
Erica S (@TheTravelJedi) reported fromManhattan, New York
Iโm so excited to get rid of Spectrum. Iโve been living here for 2 years and Iโve never had functioning Internet despite troubleshooting with them several times. Kind of hard to work from home when your Internet is constantly out. Fios is the first call Iโm making after vacation
Rob Tannenbaum (@tannenbaumr) reported fromManhattan, New York
New @Ask_Spectrum advertising motto: "Sure, our service sucks and our phone TV app doesn't work, but at least we make customers jump through hoops before we give them a measly credit!"
Caity Grand (@Caity1k) reported fromManhattan, New York
@ConEdison and @Ask_Spectrum are both still working outside but we have power and hot water currently. Iโve prepared for the worst with a @Target trip.
Kerry McCarthy (@kerryyymccarthy) reported fromQueens, New York
Ugh. Spectrum is awful! Do yourself a favor and never get it! More trouble than its worth.
Doug Bearak (@dbearak) reported fromBrooklyn, New York
I just switched to @verizonfios and lost the YES Network. Now I have to wait until Monday to begin figuring out the right TV package and if Iโll actually be saving money by leaving Spectrum ๐
๐๐๐ช ๐๐๐๐๐๐ฃ๐ฅ (@mybiggart) reported fromManhattan, New York
I hope the guy Spectrum sent to fix our cable who is currently in my room in order to reach the cable line enjoys the list of 2019 resolutions I have on my bedroom wall, including but not limited to: โDrink more ******* water, Amy. I mean it this time.โ
DMcW (@Daphnemcw) reported fromManhattan, New York
@Ask_Spectrum do you help customers out of contracts w @verizon
BASH & BOW, NY (@BASHandBOW) reported fromBrooklyn, New York
@GetSpectrum is a nightmare. TWC was sh*tty but @Ask_Spectrum is actually worse (itโs possible). They up prices & open new accounts under old addresses & then give attitude & ask for โsome appreciationโ when they FIX their mistakes. Time to see what @verizonfios has to offer.
LVDON (@mheusler) reported fromManhattan, New York
@Ask_Spectrum we are having problems with our internet. Networks keeps appearing and disappearing for the last twelve hours and no devices can connect. Please assist ASAP.
Olโ Man ๐๐ฌ๐ณ๐ (@SrNovaTV) reported fromManhattan, New York
Damn internet is down. For the 1st time in ever. Still warrants an โF U Spectrumโ.
Jennifer Yu (@jenniferzhenyu) reported fromManhattan, New York
You can make a sound argument for either end of this spectrum that Iโm not equipped enough to debate (also a reason why Iโd never get into a school like Stuy), but cmon AOC, use your words better. You have a platform, one with a lot of eyeballs on it.
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
gay ****** fudge ripple ice cream (@RlZOTTO) reported
gotta cover a class in One Minute i dont have access to and partner not gettin back to me and twc sucks and gotta pick up my t tomorrow and e e e e e e e e
Big Tech Watchdog (@BigTekWatchdog) reported
Spoke with @Ask_Spectrum Executive and they confirmed that unlike @ATT & @Verizon they don't have backup generators for their equipment.This means anytime Spectrum loses power for an hour+ you'll lose service. If you rely on Internet and can switch, you should#DitchSpectrum
JulianG516 (@Juliangalano) reported
@Ask_Spectrum my internet has been down in 90048 for the past 18 hours.
Daniel Tannebaum (@dantannNYC) reported fromManhattan, New York
@Ask_Spectrum is there an internet outage in 10024?
Charlie Newquist (@CharlieNewquist) reported
@Ask_Spectrum when do you expect cable service to be restored in Lexington?
The Chris Michaelยฎ (@ubermudskipper) reported
PRO TIP: if Spectrum ever cold-calls you to upsell you something you donโt want but wonโt take the hint, bring up the fact they charged you for a previous upsell they never delivered and watch them suddenly let you get back to your day REAL quick. (@GetSpectrum)
Ron (@dlaNor1601) reported
@trulymadlydani @GetSpectrum Spectrum is down. No internet or tv in Greensboro 27410
Jeyyy โจ (@ItsJeyyy_) reported
SO YOU MEAN TO TELL ME I HAVE TO PAY TO SELF INSTALL MY CABLE AND INTERNET !? @GetSpectrum , please expect an invoice for my services yโall out of your damn minds.
Eric Lohman ๐๐น (@erlohman) reported
@michaelmirer @Ask_Spectrum You should switch to AT&T fiberoptic. We've never had an internet outage that lasted more than 2 or 3 minutes. With 4 of us using the internet all day for the last year, it's been pretty nice. Spectrum is trash.
Joey Hustle (@JoeyHustleLA) reported
@Ask_Spectrum it would be nice to know why my internet is down again